Coordinator Operations

Job Description

(Total positions: 1, Posted on: October 2, 2026)

The Coordinator Operations at NRSP Microfinance Bank Limited plays a critical role in monitoring and supervising day-to-day operational activities to ensure smooth and efficient functioning of the branch. This role involves overseeing various operational processes such as account opening, fixed deposits, remittances, clearing, and cash management while ensuring strict compliance with internal rules and banking regulations. The Coordinator works closely with operational staff, providing support through coaching and training to enhance their performance and service quality. Although this role does not include direct team management responsibilities, the Coordinator is responsible for maintaining high customer satisfaction and operational efficiency through active problem solving and coordination with branch management. In addition to managing operational workflows, this position requires a strong focus on cost control and branch profitability by monitoring expenses, vendor payments, and security protocols. The Coordinator also ensures that loan disbursements comply fully with approval conditions set by the Branch Credit Committee. Regular communication of business results using branch performance reports helps keep operational staff informed and engaged. This role demands an adaptable professional capable of handling diverse tasks, including stepping in for cash handling duties when needed, to maintain seamless service delivery at the branch.
Responsibilities

• Monitor activities and job performance of operational staff to ensure adherence to internal standards and banking regulations.
• Supervise key operational functions including account opening, term deposit receipts, remittances, clearing, and cash management.
• Ensure full compliance with all relevant internal rules and regulations governing bank operations.
• Support and develop operational staff by providing coaching, training, and conflict resolution assistance as needed.
• Collaborate with branch management to resolve staff issues and maintain a productive work environment.
• Maintain high levels of customer service quality and satisfaction through effective supervision and support.
• Monitor branch cost structures and income streams to promote branch profitability within allocated budget limits.
• Communicate monthly branch performance reports and relevant business results data to operational staff for continuous improvement.
• Oversee maintenance and upkeep of branch premises and fixed assets to ensure a safe and efficient working environment.
• Manage branch security according to internal policies and protocols to safeguard assets and personnel.
• Ensure that all loan disbursement prerequisites are met following Branch Credit Committee approvals.
• Coordinate timely payment to vendors to maintain smooth operational flows.
• Perform cash handling duties in the absence of tellers to maintain uninterrupted service.
• Carry out any additional operational tasks assigned by management to support branch objectives.

Required Skills

Process Improvement,Cash Handling,Security Management,Customer Relationship Management,Team Coordination,Operational Compliance,Reporting and Communication,Conflict Resolution,Vendor Management